FAQ: Product Delivery
You will need to log a case in the customer/partner community or
you can email fulfillment Fulfillment_Case@Precisely.com, providing the product and version information.
There are currently no changes. You will continue to download licensed software via URLs you have received in delivery emails from our Global Fulfilment Team. These links will remain active until further notice.
Please note, there are currently two types of download URLs you may have been provided via email: the Precisely eStore or the Amazon AWS (Amazon Web Services) URLs.
Any issues or questions regarding accessing Precisely products you are entitled to can be addressed by reaching out to Precisely Technical Support.
Additional information regarding Technical Support can be found here:
For former Pitney Bowes Software & Data customers, you will continue to receive keys for software products via emails from the Global Fulfilment Team until further notice.
For former Syncsort customers, you will need to log a case in the customer/partner community or you can email fulfillment Fulfillment_Case@Precisely.com, providing the product and version information.
There are no changes to your access. Please find additional information regarding data product delivery here: FAQ: Precisely Data
There are no changes to your access. Please find additional information regarding API delivery here: FAQ: Precisely APIs
- For Spectrum On Demand, please find additional information here: FAQ: Spectrum On Demand Name Change
- For the Verimove application, please find additional information here: FAQ: Verimove Access Domain Name Change
Log a case in customer/partner community. For emergency needs, please contact us via phone. Current contact information for your region can be found on the Precisely Support home page.
Yes, the Precisely Data Experience will be expanded to allow software downloads. Further information will be provided as that experience becomes available.
Yes, the Precisely Data Experience will be expanded to allow software downloads. Further information will be provided as that experience becomes available.
Further information will be provided as that experience becomes available.
The new software download experience is not yet available. Further information will be provided as that experience becomes available.
Depending on the product, installation guides and release notes may be a part of the product download and/or available within the Find Support by Product section on the Support website.
We are working to provide a single download experience for all data and software products via the Precisely Data Experience.
To obtain a software download, you will need to log a case in the customer/partner community or you can email fulfillment Fulfillment_Case@Precisely.com, providing the product and version information.
The current process will continue until the Precisely Data Experience becomes available for software, at which point automated emails will be a feature of the new experience.
Mainframe PTFs will continue to be available via the KB on support.precisely.com.
Log a case in customer/partner community or contact us via phone in case of an emergency. Current contact information for your region can be found on the Precisely Support home page.