FAQ: Support for former Syncsort products

For all your support needs, head over to mysupport.syncsort.com.

Current contact information for your region can be found on the MySupport home page (mysupport.syncsort.com), by selecting where you are calling from and the product you are calling about.

Please continue to use the email addresses found within the Contact us section of mysupport.syncsort.com, by selecting where you are calling from and which product you are calling about.

We will be in touch when we are ready to move to our new support email address.

The latest product documentation can be found at mysupport.syncsort.com

The latest knowledge articles can be found at mysupport.syncsort.com

You can access online case management via mysupport.syncsort.com. Select the My Cases menu link and sign in with your Global Login to access your cases online.

We will be migrating all Online Case Management users to a new support experience when we complete our integration of the Software & Data business with the Syncsort business under the Precisely brand. We will get in touch with you as we get closer to the launch.

You can sign up for online access via mysupport.syncsort.com

Use the Sign In button and select the “Register for an Account” link and provide the requested information to complete your registration.

We are in the process of integrating the Pitney Bowes Software & Data business with the Syncsort business under the Precisely brand.

Once this integration is complete, there will be one overall support experience, and you will be migrated to the new support experience. We will get in touch with you when we are closer to launch.

We are in the process of integrating the Pitney Bowes Software & Data business with the Syncsort business under the Precisely brand. Once our integration is complete, there will be one overall support experience, and you will be migrated to the new support experience. We will be in touch when we get closer to the launch.

In the meantime, please continue to use the respective support websites:

You can access online enhancement requests via mysupport.syncsort.com.

Select the My Cases menu link and sign in with your Global Login to access your cases online. When creating a new case, select the Case Type “Question,” then describe the your enhancement request.

We are in the process of integrating the Pitney Bowes Software & Data business with the Syncsort business under the Precisely brand. Once this integration is complete, there will be one overall support experience, and you will be migrated to the new support experience. We will be in touch when we get closer to the launch.