FAQ: Support for former Syncsort products

For all your support needs, head over to mysupport.syncsort.com.

Current contact information for your region can be found on the MySupport home page (mysupport.syncsort.com), by selecting where you are calling from and the product you are calling about.

No, not at this time. Please continue to use the email addresses found within the Contact Us section of mysupport.syncsort.com.Just select where you are calling from and which product you are calling about.

We will be in touch when we move to our new support email address.

The latest product documentation can be found at mysupport.syncsort.com

The latest knowledge articles can be found at mysupport.syncsort.com

You can access online case management at mysupport.syncsort.com. Select the My Cases menu link and sign in with your Global Login to access your cases online.

We will migrate all Online Case Management users to a new support experience when we complete our integration of the Software & Data business and the Syncsort business under the Precisely brand. We will get in touch with you as we get closer to the launch.

You can sign up for online access via mysupport.syncsort.com

Use the Sign In button, select the “Register for an Account” link, and provide the requested information to complete your registration.

Please continue to use the respective support websites you have been using:

We are in the process of integrating the Pitney Bowes Software & Data business and the Syncsort business under the Precisely brand. Once our integration is complete, there will be one overall support experience that you will be migrated to. We will be in touch when we get closer to the launch.

You can access online enhancement requests via mysupport.syncsort.com.

Select the My Cases menu link and sign in with your Global Login to access your cases online. When creating a new case, select the Case Type “Question,” then describe the your enhancement request.

We are in the process of integrating the Pitney Bowes Software & Data business and the Syncsort business under the Precisely brand. Once this integration is complete, there will be one overall support experience, and you will be migrated to the new support experience. We will be in touch when we get closer to the launch.