PARTNER SOLUTIONSServiceNow®
Optimize digital business services with ServiceNow®—extended to include your mainframe and IBM i systems for complete visibility, service management, and compliance.
Get a true enterprise-wide view in ServiceNow®
In today’s always-on digital world, IT is critical to both business operations and regulatory compliance. A single outage—or visibility gap—can impact services, customers, and your bottom line. But as environments grow more complex, gaining a complete, real-time view across infrastructure, applications, and services—and resolving issues before they escalate—remains a challenge.
ServiceNow® delivers powerful IT Operations Management (ITOM) and IT Service Management (ITSM) capabilities to improve visibility, automation, and service delivery. However, mainframe and IBM i systems are not natively included—creating blind spots that increase operational risk and limit service insight.
With Ironstream™ software for ServiceNow®, you can seamlessly integrate mainframe and IBM i systems into ServiceNow® workflows—extending visibility across your entire environment. By delivering real-time operational, configuration, and software data, Ironstream enables a complete, accurate system of record that powers ITOM and ITSM processes, improves service availability, and supports compliance and audit readiness.
Ironstream™ software is the only Elite Build Partner solution
on the ServiceNow App Store for integrating mainframe and IBM i platforms into ServiceNow
Include mainframe and IBM i in the automated Discovery of your infrastructure – accurate, up-to-date, reliable.
Leverage ServiceNow® Event Management with AIOps for real-time incident response.
IT teams need real-time visibility into service outages, business impact, and underlying infrastructure across hybrid environments. However, siloed systems, disconnected monitoring tools, and excessive event noise make it difficult to detect and resolve issues quickly—impacting service availability and compliance.
ServiceNow® Event Management uses AIOps and machine learning to normalize, correlate, and de-duplicate events into actionable alerts—reducing noise and accelerating root cause analysis. Ironstream™ software extends this capability by integrating mainframe and IBM i machine data directly into ServiceNow®, ensuring mainframe events are included in enterprise-wide monitoring and incident management workflows.
By streaming real-time operational and security events into ServiceNow®, Ironstream helps reduce mean time to resolution (MTTR), improve incident response across ITOM and ITSM processes, and support audit-ready operations. When combined with a fully populated CMDB, alerts are automatically tied to CIs, providing full context for faster troubleshooting, service impact analysis, and compliance reporting.
Read the eBook: The Guide to ServiceNow Discovery for Mainframes and IBM i
Leverage ServiceNow Event Management with AIOPs
Today’s “always on” world mandates that digital business services are available 24/7/365. Therefore, IT must have real-time visibility into service outages, their business impact, as well as which infrastructure components are involved. Siloed systems, disconnected monitoring tools and floods of event noise make this a very daunting task.
ServiceNow Event Management uses machine learning-driven AIOps to dramatically reduce the time and effort of correlating events by automatically adapting to ever-changing IT environments. Events are normalized and de-duplicated into a single alert to dramatically reduce event noise.
With Precisely Ironstream, you can directly integrate IBM mainframe and IBM i machine data into this process to avoid outages and reduce the mean time to resolution (MTTR) when incidents occur. Ironstream monitors critical management messages on these systems and their applications and forwards the information to the ServiceNow Event Management server. You can also use Ironstream to automatically resolve problems on the mainframe or IBM i, aligned to your internal IT policies and protocols.
If you’ve already populated your CMDB with mainframe and IBM i information using Ironstream and ServiceNow Discovery, alerts will be tied to your CIs, providing you with even more insight into prior issues, change history and more.
Download our eBook to learn more: Leverage the Power of ServiceNow for Mainframe and IBM i: AIOps-Driven Event Management
Include mainframe and IBM i in your Event Management workflow to ensure you have the agility to see the true picture.
The importance of IT operations management in a hybrid enterprise
IT environments have evolved from siloed systems to highly interconnected, hybrid ecosystems spanning on-premises, cloud, and legacy platforms. To support automation, analytics, and service delivery, organizations need seamless data sharing and real-time visibility across all systems—not just modern infrastructure.
IT Operations Management (ITOM) platforms like ServiceNow® provide a unified, cloud-based solution to monitor infrastructure, manage services, and maintain a centralized system of record through the CMDB. By integrating ITOM with IT Service Management (ITSM), organizations can improve service availability, streamline incident and change management, and drive operational efficiency across the enterprise.
However, without mainframe and IBM i systems connected, this view remains incomplete. Ironstream™ software for ServiceNow® closes this gap by integrating mainframe and IBM i data directly into ServiceNow workflows—enabling a complete, real-time view of your IT environment that supports service management, operational resilience, and compliance across your hybrid enterprise.
Read the white paper: Getting Visibility into IT Operations with Effective Discovery and Service Mapping
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