Ironstream™ for ServiceNow®
Integrate mainframe and IBM i systems into ServiceNow applications for a complete view of your IT environment
Better visibility for stronger IT operations and service management
When IT services go down, so does your business—and increasingly, your ability to meet compliance and service expectations.
Ensuring high service availability is more complex than ever. Modern IT environments span cloud, on-premises, and legacy systems, with critical insights often trapped in disconnected tools and data silos.
ServiceNow® helps unify IT operations and service management, but without mainframe and IBM i systems, your view of the enterprise is incomplete. Ironstream™ software for ServiceNow® is the only Elite Build Partner solution that seamlessly integrates these mission-critical systems—delivering real-time operational, configuration, and software data into ServiceNow.
The result is a complete, accurate system of record that improves visibility, accelerates incident resolution, supports ITOM and ITSM workflows, and strengthens compliance and governance across your entire IT landscape.
Benefits
Visibility
Get a comprehensive view of all your IT resources to improve ITOM, ITSM, SAM, and Compliance workflows
Availability
Improve service availability by reducing event noise and correlating events using AIOps
Insight
Make better decisions with automated root cause analysis and interactive service maps
Efficiency
Eliminate manual processes to reduce errors, increase productivity and respond faster
Discovery & Service Mapping
ServiceNow ITOM Visibility provides the foundation for maintaining high service availability by delivering accurate insight into the infrastructure and services that run your business. But without mainframe and IBM i systems, your view remains incomplete—limiting visibility, service impact analysis, and compliance readiness.
With Ironstream™ software, you can extend ServiceNow Discovery to automatically include mainframe and IBM i environments in your Configuration Management Database (CMDB). Ironstream collects, normalizes, and populates both infrastructure and software Configuration Items (CIs), creating a complete, continuously updated system of record that supports ITOM and ITSM workflows, Software Asset Management (SAM) practices, and audit readiness.
Ironstream also enhances ServiceNow Service Mapping by visualizing relationships between infrastructure, applications, and business services across your entire hybrid environment. With accurate, service-aware maps that update automatically, teams can quickly assess the impact of changes and incidents, reduce mean time to resolution (MTTR), and proactively manage risk—delivering more reliable services and stronger operational and compliance outcomes.
eBook: The Guide to ServiceNow Discovery for Mainframes and IBM i
Include mainframe and IBM i in the automated Discovery of your infrastructure – accurate, up-to-date, reliable.
