Data Integration

IT Operations Management (ITOM) solutions

Deliver highly-available, impactful business services with proactive IT operations management (ITOM) powered by an enterprise-wide view of your infrastructure

Optimize IT operations for better business

Your business relies on you and your IT team like never before. Industries have undergone massive digital transformation – and the evolution continues at a rapid pace. Everyone expects 24x7x365 access to critical digital services. When they go down, the financial, reputational and regulatory consequences can be substantial. Downtime is not an option.

IT operations management (ITOM) solutions, such as ServiceNow, Micro Focus and Microsoft SCOM, help your organization to proactively manage the quality, efficiency and experience of your service delivery. You can proactively avoid downtime with better visibility, monitoring and alerting. And, when downtime does happen – you can dramatically reduce the mean time to find and resolve the problems.

With critical business services relying on mainframes and IBM i systems, you can’t afford to manage them in a silo. Precisely offers innovative solutions to integrate these environments into your ITOM platforms so you can deliver high-performing business services with maximum efficiency.

ITOM Solutions

Your IT infrastructure has exploded in breadth and complexity as a result of digital transformation. Servers, routers, processors, applications, networks and many more components – and all of their subcomponents – work together to deliver services to your business. When one goes down, your whole business can suffer.

The first step in ensuring that all your IT components remain fully operational is to create a complete, accurate, real-time view across your entire IT landscape. ITOM platforms like ServiceNow and Micro Focus are built upon a centralized database – a configuration management database (CMDB) – that does just that. They even offer automated discovery applications that make it much more efficient to identify all these components – known as configuration items (CIs), load them into the CMDB, capture the relationships between them, and reflect changes as they happen.

However, these ITOM platforms don’t automatically discover your mainframe or IBM i systems, creating a crack in the foundation of your ITOM initiatives. Manual and home-grown workarounds are extremely complex, time-consuming and unsustainable.

Organizations that have gone down this path report spending months of their IT team’s time to populate the CMDB with their mainframe or IBM i environment, only for it to be out-of-date once they were finished.

Precisely Ironstream solutions solve this problem by integrating your IBM mainframe and IBM i systems into your enterprise ITOM platforms. With all your critical systems included, your CMDB becomes a shared, single version of truth. Your CMDB provides the visibility you need to succeed with all your ITOM and IT Service Management (ITSM) initiatives, including service management, change management, event management and asset management.

Learn more about Ironstream for ServiceNow, Ironstream for Micro Focus and Ironstream for Microsoft SCOM.

Leading ITOM platforms include event management solutions powered by AIOps, machine learning and predictive intelligence, to dramatically improve the availability of your business services. By cutting through event noise generated from point-solution monitoring tools, your IT team can find the root cause of operations problems – and resolve them – quickly.

Mainframe and IBM i systems are essential to the organizations that use them, yet they are often left out of event management platforms due to technical and skills challenges.

Precisely Ironstream eliminates this critical blind spot by monitoring, consolidating, and forwarding events from mainframe and IBM i environments into applications such as ServiceNow Event Management, Splunk ITSI, and Micro Focus Omi.

Precisely Ironstream solutions enable you to get out of the IT war room and proactively manage events no matter where they occur across your enterprise. With a complete enterprise-wide solution, you can avoid outages and reduce MTTR.

The full picture with ITOM

IT Operations Management solutions are essential in today’s complex IT environments. IT teams are under increased pressure to meet customer and employee demands for “always-on” business services.

You need to deliver high-performance business services while increasing productivity and efficiency, and reducing costs associated with disconnected point solutions. Including your entire IT landscape in your ITOM platform helps you succeed by delivering integrated enterprise-wide visibility.

Learn more about making traditional IBM systems part of your IT operations strategy.


Porsche was challenged to globally roll out customer relationship management (CRM) to worldwide dealers and partners, along with the ability to append, consolidate and standardize customer records with correct name and address information, in the right language, for every country of its operations.

“With data quality being managed successfully, nothing now stands in the way of the Porsche CRM.”

CRM Project Manager