eBook

Why ServiceNow ITOM Needs Mainframe and IBM i Data – And How To Get It

Read this eBook to learn how to seamlessly integrate Mainframe and IBM i data into your ServiceNow ITOM platform – ensuring greater success by delivering fully-integrated enterprise-wide visibility.

Introduction

IT Operations Management (ITOM) and IT Service Management (ITSM) provide a single system of record for IT with visibility into infrastructure and services. This leads to more control of the environment and better decision making. Such platforms, such as ServiceNow, are being broadly adopted by forward-looking enterprises to automate discovery, asset management, event management, and other vital functions.

But these platforms have a huge blind spot that inhibits their value: out of the box, they don’t include IBM mainframe and IBM i systems. A great many organizations continue to deploy IBM i systems and IBM mainframes. Banks, healthcare, financial services, government and other verticals rely upon these platforms to run mission-critical applications and databases. Most ITOM systems do not support the integration of this data with other enterprise systems.

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