FAQ: Support for Legacy Pitney Bowes Clients

For all your support needs, head over to support.precisely.com.

Current contact information for your region can be found on the Precisely Support home page.

Yes, we are moving to one email address for the Precisely Support Organization. This means that software.support@precisely.com will become support@precisely.com.

Please discontinue the use of software.support@precisely.com by:

  • Sydney: 11:00 April 2, 2021
  • CET: 02:00 April 2, 2021
  • UK: 01:00 April 2, 2021
  • US EDT: 20:00 April 1, 2021
  • US PDT: 17:00 April 1, 2021

Our new email address support@precisely.com will be available at:

  • Sydney: 08:00 April 6, 2021
  • CET: 00:00 April 6, 2021
  • UK: 23:00 April 5, 2021
  • US EDT: 18:00 April 5, 2021
  • US PDT: 15:00 April 5, 2021

During migration, between the times noted below, Support can only be contacted via phone. Contact information for your region can be found on the Precisely Support home page (support.precisely.com).

  • Sydney: 11:00 April 2, 2021 – 08:00 April 6, 2021
  • CET: 02:00 April 2, 2021 – 00:00 April 6, 2021
  • UK: 01:00 April 2, 2021 – 23:00 April 5, 2021
  • US EDT: 20:00 April 1, 2021 – 18:00 April 5, 2021
  • US PDT: 17:00 April 1, 2021 – 15:00 April 5, 2021

No, your case number will remain the same.

You can access Online Case Management (Customer Community) via support.precisely.com.

There are no changes. The latest Knowledge Base articles can be found using any search engine, or by going to support.precisely.com.

There are no changes. The latest Knowledge Base articles can be found using any search engine, or by going to support.precisely.com.

There are no changes. The Knowledge Communities (online forums) can be found at support.precisely.com where you can log in using your email address (Precisely user account).

There are no changes. Your Precisely user account is the email address you use to access the Precisely.com web apps, Online Case Management, Partner Community (partners only), Precisely Ideas or Knowledge Communities.

Please contact Support at support@precisely.com if you would like to register for Online Case Management (Customer Community).

The Precisely Ideas Community can be found at support.precisely.com.

The Precisely Ideas Community is intended to provide you with an open and collaborative channel to submit your innovative ideas around existing and future product offerings.

You can submit new ideas or comment on existing ideas, with transparency to all participants. You also have the unique opportunity to contribute to an idea’s overall popularity by promoting the idea. Our Product Management team reviews popular ideas and evaluates their potential for inclusion in our development plans.

Yes, it can be found in this Knowledge Base article.

Over go-live weekend, you may not have access to the Knowledge and/or Ideas Communities. Access should be restored after our migration is complete.