FAQ: Support for former Pitney Bowes Software & Data products

For all your support needs, head over to support.precisely.com.

Current contact information for your region can be found on the Precisely Support home page (support.precisely.com), under the Contact Software & Data Solutions Support section.

Please continue to use software.support@pb.com to contact Technical Support & ClientService-PBS@pb.com to contact Client Services.

We will be in touch when we are ready to move to our new support email address.

The latest product documentation can be found at support.precisely.com

The latest knowledge base articles can be found using any search engine or by going to support.precisely.com

Knowledge Communities can be found at support.precisely.com

You can access online case management via support.precisely.com, which will take you to the existing Pitney Bowes Case Management site.

We will be migrating all existing Your Account / Online Case Management users to a new support experience over the coming months. We will get in touch with you when we are closer to launch.

You can sign up for online case management via support.precisely.com and follow the case management link.

We are in the process of integrating the Pitney Bowes Software & Data business with the Syncsort business under the Precisely brand.

Once this integration is complete, there will be one overall support experience, and you will be migrated to the new support experience. We will get in touch with you when we are closer to launch.

We are in the process of integrating the Pitney Bowes Software & Data business with the Syncsort business under the Precisely brand. Once our integration is complete, there will be one overall support experience, and you will be migrated to the new support experience. We will be in touch when we get closer to the launch.

In the meantime, please continue to use the respective support websites:

The Precisely Ideas Community is intended to provide you with an open and collaborative channel to submit your innovative ideas around existing and future product offerings.

You can submit new ideas or comment on existing ideas, with transparency to all participants. You also have the unique opportunity to contribute to an idea’s overall popularity by promoting the idea.

Our Product Management team reviews popular ideas and evaluates their potential for inclusion in our development plans.

The Precisely Ideas Community can be found at support.precisely.com

We are in the process of integrating the Pitney Bowes Software & Data business with the Syncsort business under the Precisely brand. Once this integration is complete, there will be one overall support experience, and you will be migrated to the new support experience. We will be in touch when we get closer to the launch.