Create personalized, interactive, customer communications through video, chatbot, email, SMS, and PDF solutions
Design and deploy personalized, interactive communications from customers’ most preferred communications channels like email and SMS, to cutting-edge digital engagement technologies like chatbots and personalized interactive video. Nowhere else will you find all these capabilities on a single platform. Let your channels work together to create a seamless, personalized customer experience.
Give customers the power to help themselves quickly and effortlessly
Deliver a smart, seamless self-service experience faster and more cost-effectively than you thought possible. From instant access to customer documents, to interactive billing and interactive personalized video communications, connect more effectively and efficiently with customers and strengthen your customer relationships.
Use a unified CCM platform to personalize, automate, and audit customer communications
Leverage a powerful customer communication management (CCM) software platform, to deliver personalized, digital customer experiences for your most critical messages and communications. Companies who use an integrated customer engagement platform on average reduce customer communication costs by more than 30%. Our integrated CCM platform enables you to communicate with your customers efficiently and on time by using the right data, content, and channels at the right time.
Quickly design, review, and approve communication templates
Template changes that once took months can be completed in a fraction of the time. Using active content features, content can be managed centrally, shared across multiple templates, and routed for internal review and approval before being issued.
Lower expenses and increase deliverability with targeted personalized notifications
Make your printed communications work more effectively by mailing personalized and targeted notifications in a consolidated way. Postal barcoding and automation ensure printed communications get seen by the right recipient the first time. With streamlined document creation and distribution, documents can be combined into a single envelope, reducing postal expenses.
80% of customers say they’re more likely to do business with a company that personalizes communications (McKinsey). Customers want companies to understand and anticipate their needs before they are even aware of them. However, most brands are failing to live up to those expectations. The solution? A unified platform that empowers staff, integrates data, speeds up communication and earns consumer trust.