EngageOne™ Vault
Fast access to customer communications through digital archiving integrated with your business systems and portals
Immediate access to archived documents
Immediate access to archived documents
When customers have questions, they want answers fast. Go straight to the source. With immediate access to archived communications in their original form, EngageOne™ Vault brings unrivaled simplicity, speed and flexibility to archiving and retrieving customer communications.
Advanced compression lets you securely store billions of communications online in their original format with no loss of quality. EngageOne™ Vault instantly renders these communications on-the-fly to web-viewable formats, and scales to thousands of simultaneous users.
EngageOne™ products from Precisely are part of a comprehensive security program. Learn more here.
Benefits
Improved customer experience
When your customers and customer service representatives can walk through identical documents together, it provides a more seamless experience
Powerful and scalable
Process and index more than 2.5 million pages per hour with advanced compression technology
Seamless integration
Works with existing content management systems and other business applications
Fully secure
Works with existing content management systems and other business applications
Omnichannel communication archiving for the omnichannel customer
Many customers are turning off print – they prefer and expect instant document access via a self-service portal. Now, you can easily create a universal repository that can efficiently store virtually any communication format including email, PDF, HTML, SMS and more. EngageOne™ Vault maintains documents unmodified from their original format for as long as needed.
Most vaults are document-centric. With EngageOne™ Vault, users can search and retrieve by customer name, number, or other criteria, then simply browse the entire list of communications for that individual.
Integrated and streamlined customer service
