Customer story

Domino’s Pizza streamlines franchise planning using Location Intelligence

Accurate address data is the key

As the Domino’s brand grows, managing franchise territories has become more complex. When a franchisee invests in a new business, the contract will set out the territory and number of homes within that territory. Franchise areas and associated purchase prices are determined by the number of reachable households, overlaid with socio-economic data. One of the major issues that franchise businesses encounter is territory disputes. To minimize this risk Domino’s must ensure that the territory data is accurate and up to date.

Business Challenge

Historically, Domino’s has used Australian census data to determine territories. As the census data is only updated every five years, the data quickly becomes out of date and does not keep up with rapid changes in the urban landscape. As well as causing territory disputes, a lack of accurate data can also negatively impact franchisees’ businesses through lost customers and poor customer service. A lack of up-to-date data can also make a business less attractive to potential new franchisees.

“ With some areas rapidly expanding and developing, it is vital that Domino’s has an up-to-date view of its franchise territories so we do not miss out on new opportunities.”
– Wayne McMahon, Chief Information Officer

Domino’s Pizza streamlines franchise planning using Location Intelligence