Accelerate Your Digital Transformation with Agile Customer Information Management

Customer information management can help directly influence risk reduction, efficiency opportunities and customer satisfaction.

Trusted & complete customer data is key to keeping them happy

Are you obsessed with keeping your customers happy? They think you should be. Today, your customers know what they want and they want it quickly. Their needs change quickly based on their context… and they expect you to keep up.

Show you’re as committed with keeping them happy as they think you are, and they’ll stay loyal. Fall off the pace and you’ll have an unhappy customer (plus, you’ll have earned your company an unwanted post on their social media pages, too). To succeed, you’re going to need trusted and complete customer data and the tools, processes to govern it.

Customer information management delivers trusted data and insights

By improving how you manage your customer information, you’ll lower risk and complete compliance via data-based decisions. Plus, you’ll streamline your workflows through centralized data.

• Personalize the customer experience. Your customer chooses the channel — you make the experience relevant and consistent.
• Assess and manage risk associated with the customer. By better understanding your customer risk profile, you can ensure legal and regulatory compliance.
• Improve business operational efficiency. Increase the efficiency and accuracy of business operations that make customer service happen.

The Spectrum platform from Precisely helps you create a proven 360° Customer View

• Data federation
• Data discovery
• Data quality
• Customer analytics
• Location intelligence

Make use of those insights to design programs for acquisition, retention, cross-sell/upsell, and targeted marketing campaigns. With trusted data and the right analytics, you can achieve higher response rates at a significantly lower cost per inquiry. By improving how you manage your customer information, you’ll lower risk and complete compliance via data-based decisions.

Plus, you’ll streamline your workflows through centralized data. How you manage your customer information directly influences risk reduction, efficiency opportunities and customer satisfaction.