Essential Enterprise Efficiency: Navigate Hosted Managed Services Without Getting Lost in the Cloud
Customer retention, improving customer experience, and digital transformation are now the top 3 strategic enterprise priorities for customer communications – no surprise considering the rapid changes businesses have had to endure in the past year. And with rapid change comes rapid technology investments, specifically a massive growth in shifting to the cloud. But it can be a difficult task, especially when you consider that the average enterprise owns 3-5+ different CCM platforms. Additionally, is the move really worth it if you’re still paying for the people, infrastructure and software to support all of this?
Join CEO and Founder of Aspire, analyst Kaspar Roos as he breaks down why so many businesses are turning to managed service models to maximize efficiency, cost, and gain a competitive edge. He’ll share what to look for, what’s important, and why the journey to managed services might be the best move for you.