Furniture Leader Manages Millions of Items with PIM

Furniture retailers and manufacturers are no strangers to the challenges of an ever-shifting marketplace. Their industry is heavily impacted by economic factors along with the growth of e-commerce, a changing consumer base, and disruptive innovations. Yet the market also presents a unique opportunity to evolve and experience digital transformation—for those who are ready to seize it.

This is the story of one major global office furniture provider with a legacy of unwavering principles including quality, innovation, service and a commitment to value creation for its customers. With these core beliefs and standards in mind, the manufacturer set out to begin its digital transformation with a Product Information Management (PIM) solution.

With millions of products and attributes to store and manage, the organization faced data quality challenges.  Missing details and attributes led to issues in identifying products and determining the best fit for each customer need. Furthermore, storing product information in multiple disparate systems caused issues in generating responses to Requests for Proposals (RFPs).

The company also faced difficulties in syndicating information across channels due to a cumbersome and error-prone process. To tackle these challenges, the furniture provider set out to create a single source of truth for all product information, and automate syndication of the product information to dealers, partners, and customers.

Read the full customer story to learn more.