Customer story

British Telecom puts location-based technology from Precisely to work across the enterprise

Meeting global networking needs, BT Group plc (formerly British Telecommunications plc, abbreviated to British Telecom) is one of Europe’s leading providers of telecommunications services. In the UK, BT serves customers ranging from individual consumers with a single phone line to government departments and some of the world’s largest multinationals. Services include higher-value broadband and Internet products and services and IT solutions.

BT’s global IP network provides a wide range of connectivity options for voice, video, data and converged communication services.

A key component of the company’s success has been the integration of location intelligence across all facets of its business, starting with management of its extensive networks. With 17,000 field-based engineers servicing approximately 6.1 million customers each year, BT needed a unified, efficient system for deploying employees, supplies and other resources across network sites. As paper-based maps and diagrams proved inefficient, engineers needed a better way to respond to customer needs.