Customer story

Working Closely with Local Governments to Smooth Out Roadway Maintenance Processes

Working with local governments, this integrated highway service provider designs and operates highway solutions across the United Kingdom. It repairs potholes and streetlights, cuts back overgrown trees, grits icy roads, clears blocked drains, and reapplies lane lines that have deteriorated. Unlike a typical contractor, the company’s employees work in clients’ offices and partner with local government staff to identify and repair roadway problems. The company is always working to improve efficiencies in these processes.

“One way we discover roadway issues is through reports from the public,” says a business solutions architect with the company. “A few years ago, someone might call to tell us there was a massive pothole located ‘down along High Street.’ The U.K. suf-fers quite badly in some of its roads, and our guys might have to drive around for a while trying to locate that particular pothole. “Our teams were continuously going to locations that were inaccurate, and that cost money for us and potentially, for our clients,” the architect adds. The firm saw an opportunity to improve the way it accepted public reports of roadway problems, by enabling members of the public to pinpoint the problem on a map.