The Future of Digital Customer Engagement in Financial Services – What Customers Want
In today’s challenging environment, how do you maximize impact to meet customers in their moment of need? How do you optimize your digital engagement, while maintaining a personalized connection with your customers?
Digital transformation is driving massive shifts in financial services, insurance, and beyond. Customers are increasingly driving their engagement online – choosing to live within their digital portal, rather than attending brick and mortar locations in person. Indeed, 85% of customers will engage with your brand in 2020 without ever interacting with a human.
In this on-demand webinar we explore the key channel preferences that customers want to engage with brands on, such as web, mobile, print, email, SMS, chat and video – to ensure that as a customer-obsessed organization YOU can embrace new market opportunities and exceed expectations.