FAQ: Infogix Partners

As of May 22nd, 2022, Infogix will be migrated to a new Precisely instance of Salesforce. As part of this migration, all partners will move to a unified Precisely Partner Community Portal.

As an existing partner, you will move to the new unified Precisely Partner Community Portal beginning May 22nd, 2022. It is important to note that you will no longer be able to access the Infogix support site URLs.

Effective 00:00 EDT on Saturday, May 21st, 2022, the Infogix Portal will no longer be accessible.

The new Precisely Partner Community Portal will be available to all our partners on Sunday, May 22nd from 18:00 EDT.

Your Precisely user account is the email address you use to access the Precisely.com web apps, Online Case Management, Partner Community, Precisely Ideas, or Knowledge Communities.

No. You will receive a welcome email from the Partner Team when your new Precisely Partner Portal credentials have been created.

Update your case details and view your case list from the Partner Portal, under the tile, My Support Cases.

Create a new case from the Partner Portal, under the tile, Create New Case.

Please note, your migrated case number(s) and all case numbers going forward will have a new format: ‘PRE’-XXXXXXXX.

As a partner, we also consider you as a customer of Precisely, and have prepared more detailed FAQs about changes customers can expect from our migration. Please refer to the following:

Please submit an email to Channel Partner Ops.