EngageOne Converse

Chatbots designed to streamline customer engagement and communication, giving customers access to the answers they need

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Deeper engagement through chatbot interactions

Gartner research has found 85% of customers will engage with your brand without ever interacting with a human. If they can find the answers they need online, that’s their preference. Chatbots empower this interaction, answering up to 80% of common questions instantly, 24/7/365.

Enter EngageOne Converse, a fast, simple and cost-effective chatbot platform that can be deployed to Facebook Messenger, the Web, portals, mobile, and more. These automated conversations work seamlessly across channels, using real-time customer data and location information.

Designed for the business user, EngageOne Converse is easily and quickly implemented, using pre-configured templates and a drag-and-drop interface for rapid deployment. With advanced analytics, you can examine customer conversations to identify gaps, then easily adapt and redeploy to provide an even better experience.

Automated, self-service customer communications

When customers have questions, they want answers: fast, real-time, 24/7. Research has found 69% of consumers prefer chatbots for quick communications with brands. EngageOne Converse brings a new level of immediacy to customer self-service.

Step up to customer needs by creating an effortless way to:

  • Make payments
  • Ask policy and billing questions
  • Get an insurance quote
  • Check account balances
  • File an insurance claim
  • Schedule appointments
  • Refill prescriptions
  • Access technical support
  • Check order status
  • Get product recommendations
  • And more…

Shift customers from expensive live-agent support to cost-effective automated conversations.

Get personal and maintain the human connection

With EngageOne Converse, customers can use their own words and get answers straight-away. Natural Language Processing (NLP) maps your customers’ needs to the right answer while allowing them to type in their own words, even if it doesn’t quite match what’s programmed into the bot.

Still can’t get the answers you’re looking for? When a chatbot can’t answer a consumer question, EngageOne Converse’s embedded live-takeover solution steps in and notifies your live agents. They can connect and chat with the consumer, assuming control of the automated conversation with context to their history. Integrations with Salesforce, Zendesk and more make it easy to connect to your existing systems and deliver a winning customer experience every time.

Benefits

Support anytime, anywhere
Chatbots can answer up to 80% of common questions, 24/7/365
Faster resolution
Chatbots can cut resolution time from 38 hours to five minutes
Reduced costs
With chatbots, per-query costs can be reduced by 83%
Human touch
Live takeover enables customers to escalate problems to an agent when needed

Want to learn more?

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Solution sheet

Product Sheet: EngageOne Converse

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Ebook

EngageOne Converse - Intelligent Self-Service

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White paper

Chatbots: Conversation for All of Us

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EngageOne Converse