Webinar

The State of Self-Service and Automation

Self-service has long been viewed as a cornerstone of data democratization, enabling business users to access, analyze, and act on data without heavy reliance on IT. It promises faster insights, greater agility, and broader data literacy across the enterprise.

TDWI research finds that while enthusiasm remains high—with over 60% of organizations reporting leadership support for self-service—actual usage still lags. Most organizations report that less than half of their business users are actively engaging with self-service tools. Challenges persist around data literacy, tool diversity, and governance, even as innovations like generative AI begin to lower technical barriers and redefine the user experience.

Join Fern Halper, Ph.D., VP of Research at TDWI, and experts from Precisely as they discuss the results of the research and what it means for organizations. Learn how enterprises are addressing adoption challenges, modernizing infrastructure, and incorporating generative AI to close the gap between vision and execution in self-service and automation. Topics include:

Key findings on the current maturity of self-service programs
The role of culture, literacy, and governance in enabling self-service success
How generative AI is changing user engagement with data
Best practices for scaling self-service and automation across the enterprise

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