FAQ: DTS Software Partners 

As of September 2025, DTS Software will be migrated to the existing Precisely Salesforce environment. As part of this migration, all partners will move to a unified Precisely Partner Community Portal. 

As an existing partner, you’ll move to the new unified Precisely Partner Community Portal. You’ll gain access in September and receive a welcome email once your Precisely user account is set up.  

No. You’ll receive new credentials for the Precisely Partner Community Portal in your welcome email from the Partner Team. This will become your official Precisely user account. 

Your Precisely user account is the email address you use to access the Precisely.com web apps, Online Case Management, Partner Community (partners only), Precisely Ideas, or Knowledge Communities. 

You can view and update your cases from the Precisely Partner Community Portal, under My Support Cases.  

Before creating your next case, please review the Case Creation Guidelines for an overview of resources, and a guide on the information required to create a case. 

To create a new case, navigate to Create a Case in the portal.  

Please note: all case numbers going forward will have a new format: PRE-XXXXXXXX.  

The Precisely Partner Community Portal gives you visibility only into the cases that you’ve raised on behalf of your customers. 

Yes. Please review the knowledge article: Add users to Cases via Case Teams. 

As a partner, we also consider you a Precisely customer. We’ve prepared more detailed FAQs about changes customers can expect from our migration, and invite you to explore the following:  

Please send an email to Channel Partner Ops.