Customer Experience for Insurance

How insurers are transforming the customer experience

Insurance policyholders expect a highly personalized engagement. They want to know what’s in it for them. More than ever, they demand a consistent, effortless experience that delivers real value from the get-go. When insurers connect with policyholders in innovative and meaningful ways, they can deliver more effective, conversational interactions. Insurance carriers across the globe are currently using EngageOne solutions from Precisely to achieve measurable results.

Faster, easier, digital-first.

Improve CX with a better claims process

More than 30% of customers who endured a bad claims experience will switch insurers within one year of the incident. This constant churn has a massive impact on your bottom line.

What if there was a way to reduce costs, to reduce second and subsequent calls to your claims center, and to drive digital adoption…all while increasing your claimant’s satisfaction throughout the experience? EngageOne solutions from Precisely can help.