customer engagement | Page 2 of 4

Pioneering New Pathways to Enrich Customer Engagement and Compliance

Today’s customers expect businesses to engage with them on their own terms. They want companies to anticipate their needs, personalize offerings to their individual preferences, and present them with multiple ways to interact with the brand. That requires a deep, contextual understanding of each customer’s behaviors, intentions, and wishes. It often means predicting what the […]

6 Ways Banks Can Radically Decrease Their Servicing Costs

5 Benefits of Using a Managed Service Provider

In his classic business book “Good to Great,” author Jim Collins described what he calls “the hedgehog concept.” It asserts that to be successful, businesses should focus on one thing that they can do better than anyone else in the world. They should outsource or discontinue everything else. A managed service provider (MSP) make that […]

Customer Communication Management for Highly Regulated Industries

Data drives innovation. Throughout our Trust ‘23 summit, Precisely has demonstrated just how critical data integrity is for surviving and thriving in today’s hyper-competitive business environment. The effective use of data is a determinant of who becomes the market leader and who can establish a lasting competitive advantage. Data is also the key to winning […]

Lower Operational Costs with a Managed Services Model: Here’s How

After unprecedented market disruption over the past three years, businesses around the globe are redoubling their efforts to attract and retain customers, while also attempting to reduce operational costs. A recent study conducted by Aspire Customer Communications Services reports that the top strategic priorities of leading global brands with respect to customer communications include improving […]

The Future Is Personalized Interactive Video

With ubiquitous mobile devices and greater internet speeds, video content plays an increasingly important role in personalized videos for customers. Although consumers still enjoy and embrace video content, its novelty has faded. As a result, it is becoming more difficult to stand out from the crowd, grab your target audience’s attention, and hold it. In […]

Ensure Consistent Omnichannel Customer Communication with the Right Tools

The stakes have never been higher. In today’s business environment, companies must deliver a consistent and personalized omnichannel communication experience for their customers. Innovators like Amazon and Netflix have raised the bar on customer expectations by delivering custom-tailored experiences built on a scalable platform. Digital technologies have made it possible to operationalize the concept of […]

Elevate Your Customer Acquisition Strategy and Delight Your Customers at Claim Time

The COVID pandemic impacted the way customers interact with brands, including insurance carriers. Although a dramatic shift toward digitization was already underway, the pandemic accelerated digital adoption across all channels, intensifying consumer demand for an integrated, holistic experience and the need for a customer acquisition strategy. Customers are doing considerably more research before making purchasing […]

Best of 2022: Top 5 Customer Engagement Blog Posts

By connecting with customers when, where and how they desire, using personalized and data-driven insights, businesses are creating the game-changing experiences that customers demand. Join us as we count down the Top 5 Customer Engagement blog posts of 2022. #5 Leverage an Omnichannel Communications Archive for Better Customer Service Decades ago, document management was largely […]

How Data Drives Next-Generation Customer Experiences

Customer experience management and digitization has been transforming customer interactions for well over a decade, but the recent pandemic has dramatically accelerated that trend, driving significant new investments in integration and setting a new standard for customer expectations globally. Today, it’s more important than ever before that enterprises deliver a world-class customer experience for their […]

5 Benefits of Digital Archiving for Your Business

Digital archiving is playing an increasingly important role in enterprises, as users churn out more and more content. There are many reasons to retain that information, ranging from the practical need to retrieve old records to more essential concerns like legal and regulatory compliance. What Is Digital Archiving? Digital archiving provides a means of retaining […]