Introducing EngageOne™ Agents: Your New AI Partners for Faster, Smarter Customer Communications

Key Takeaways EngageOne™ software introduces new AI-powered agents that make managing customer communications faster, safer, and more accurate. Sentiment, Readability, and Contextual Rewrite Agents help teams deliver clarity, compliance, and empathy in every communication. Customers stay in control with Precisely’s principles of Value, Control, and Trust. EngageOne™ AI Agents reduce manual work and review time […]

How AI and First-Party Data Are Changing Customer Communications in Regulated Industries

I recently joined the Beyond Encryption podcast to discuss how organisations in regulated industries can use first-party data and AI to transform customer communications. It was a great opportunity to share my perspective on the challenges highly regulated organizations face, the frameworks that work for them, and the innovations that are making personalisation more effective […]

Why Legacy CCM Systems Are Costing You Customers and Employees

Key Takeaways Legacy CCM systems are damaging to customer satisfaction and employee productivity and are no longer sustainable. Boost employee morale and customer loyalty with a unified customer experience platform (CXP) that streamlines workflows and improves communication. Modern CXPs support seamless omnichannel communications, advanced capabilities like AI and ML, and ensure regulatory compliance. Overwhelmed customer […]