From Call Center to Field: Improving the Customer Experience with Location Intelligence
Struggling to accurately determine what services are available for new and existing customers?
Working hard to share network and customer location information across your organization to inform planning?
Need to increase Customer Satisfaction?
With the amount of data available being continuously collected, and the need for this data to be shared and actionable across the organization, businesses must have a strategy in place to capitalize on the insight and value of these assets.
View this on-demand webinar to explore industry best practices which help the Communication Service Provider (CSP) quickly, accurately, and efficiently determine what services are available to whom, where marketing and network investments should be made, and how to best share this information in a seamless, efficient manner.
During this webinar you will learn how to:
- Increase customer satisfaction from day 1 – including qualification, installation, billing, and servicing
- Identify new customer acquisition and existing customer upsell prospects
- Deliver foundational location insight across the organization