Gaping Data Quality Liability Discovered Fixed in the Nick of Time

A leading U.S. Health Plan, the largest health insurer in its state, has been an a Precisely customer for over 30 years. Utilizing Precisely’s solution, the health plan has long employed controls for a multitude of balancing and reconciliation functions in their mainframe environment.

But in early 2015, the health plan and Precisely undertook a strategic review of just how they were under-utilizing the solutions that were at their proverbial fingertips. Part of the impetus for this review assessment was a recent discovery where data transmission errors went undetected at a crucial systems interface, raising questions regarding visibility and alerts at key junctures should something go astray.

The Challenge

The results revealed that distributed systems were often dependent upon manual controls and subject to only intermittent monitoring. Indeed, a strategic services assessment and usage analysis revealed that while the customer was employing thousands of controls on varied systems, processes, and data, their deployment failed them in a number of ways. There was limited automation, restricted visibility into their processes, and solutions weren’t deployed at the most critical data interfaces to allow timely issue identification and resolution. The review also revealed that the customer needed deeper insight into their data and systems than their current reports were providing.

To learn more read the full customer story.