From 6 Weeks to 20 Minutes: How a European Telecom Giant Transformed Digital Accessibility
A leading European telecom is committed to innovation and customer experience. With over 330 million customers, approximately 92,000 employees, and operations in 15 countries, the company continues to seek ways to improve its digital infrastructure and meet modern demands for accessibility and inclusivity.
Challenge
Faced with urgent requirements to comply with new accessibility regulations, this telecom provider set a clear objective: deliver accessible digital communication for all customers, including
those with disabilities.
A new law introduced the risk of legal complaints at national courts and penalties of up to €100,000, making inaction a serious business risk.
Beyond compliance, the company recognized the moral and commercial imperative of inclusivity. Studies show that between 75% and 80% of people with disabilities report negative
experiences with customer service. If websites, mobile apps, and messages are not accessible, customers will turn to competitors who have prioritized usability.
The European telecom was looking for more than just PDF/UA compliance. Their goal was to ensure accessibility across all digital touchpoints, including interactive videos, subtitles, audio
descriptions, simplified language, and thoughtfully designed color schemes.
Read the full customer story to learn more.