Analyst Report

Building Dialogue – Driven Engagement

How Precisely is leveraging data integrity and AI to transform CCM into strategic CXM.

Customer communications are at a breaking point. As customers demand personalized, omnichannel, two-way engagement, legacy, document-centric CCM systems can no longer keep up—especially in regulated industries. New analyst research by Aspire CCS shows that AI and automation are rapidly redefining how organizations communicate, compete, and stay compliant.

 

In this report, you’ll learn: 

  • The key trends driving the shift from CCM to Customer Experience Management (CXM)
  • How AI is enabling dialogue-driven engagement without increasing regulatory risk
  • The foundational requirements—data, architecture, and governance—needed to succeed
  • How organizations can modernize customer communications at their own pace while maintaining control across every channel

 

Aspire Report

Download the report to see how leading organizations are delivering smarter, safer, AI-powered customer engagement in 2026 and beyond. 
 

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