Partner FAQ

On April 5, 2021, legacy Syncsort and all Precisely business units are migrating to a new Precisely instance of Salesforce. As part of this migration, all partners will move to a unified Precisely Partner Community Portal.

As an existing partner, you will move to the new unified Precisely Partner Community Portal beginning April 5, 2021. It is important to note that you will no longer be able to access the legacy portal site URLs.

Effective 20:00 PM EDT on Thursday, April 1, the legacy Syncsort Portal will no longer be accessible. The new Precisely Partner Community Portal will be available to all our partners on Monday, April 5 from 18:00 EDT.

Your Precisely user account is the email address you use to access web applications, such as the Partner Portal.

Upon your initial log-in, you should enter the email address and password you use to log into the Partner Portal. You will then be automatically prompted to reset your password due to increased security enhancements.

If you need to reset your password, please select “Forgot Your Password”. Your email address will remain your user id, and we will send password reset instructions to your email.

The look and feel of the unified portal is not materially different from your current experience. The most significant change is the new website address. You can access the new portal directly by going to Precisely Partner Community Portal. Please replace your existing, saved or bookmarked Partner Portal address with the new link:

You can still access important sites, such as Precisely University and the Partner Content Hub from the home page, and under the tab, Resources. Additionally, you will continue to receive leads and view your opportunities via the portal.

Features include a view of the accounts and contacts you are associated with as a partner. You can also view your assets and services.

Manage your cases from the Partner Portal, under the tab, Support. You can create a new case, update case details, and view your case list from within the portal. Please note, your migrated case number(s) and all case numbers going forward will have a new format: ‘PRE’-XXXXXX.

As a partner, we also consider you as a customer of Precisely, and have prepared more detailed FAQs about changes customers can expect from our migration. Please refer to the following:

Please submit an email to Channel Partner Ops.