FAQ: Winshuttle Partners

As of February 11, 2023, Winshuttle will be migrated to the existing Precisely Salesforce environment. As part of this migration, all partners will move to a unified Precisely Partner Community Portal.

As an existing partner, you will move to the new unified  Precisely Partner Community Portal beginning February 12 at 4 p.m. EST.

Important note: at that time, you’ll no longer be able to access the Winshuttle support site URLs.

Effective February 11 at 10 a.m. EST, the Winshuttle Portal will no longer be accessible.

The new Precisely Partner Community Portal will be available to all our partners, effective February 12 at 4 p.m. EST.

No. You will receive a welcome email from the Partner Team when your new Precisely Partner Portal credentials have been created. This will now act as your Precisely user account.

Your Precisely user account is the email address you use to access the Precisely.com web apps, Online Case Management, Partner Community (partners only), Precisely Ideas or Knowledge Communities.

Update your case details and view your case list from the Partner Portal, under My Support Cases.

Before creating your next case, please review the Case Creation Guidelines for an overview of how to navigate the Precisely Knowledge Base, and a guide on the information required to create a case.

To create a new case from the Partner Portal, navigate to Create New Case.

Please note: your migrated case number(s) and all case numbers going forward will have a new format: PRE-XXXXXXXX.

The Partner Portal gives you visibility only into the cases that you’ve raised on behalf of your customers.

As a partner, we also consider you a Precisely customer. We’ve prepared more detailed FAQs about changes customers can expect from our migration, and invite you to explore the following:

Please send an email to Channel Partner Ops.

The Connect Licensing System will remain intact throughout the migration to Precisely. Current users will be unaffected by the migration, outside of the cutover period.

New license requests may go unfulfilled during the cutover period but will resume once the migration is complete. Please place any license orders before or after the freeze.

Studio for Connect partners will continue to use their existing credentials to sign on to Connect.