FAQ: Product Delivery for Winshuttle Customers

Software downloads, patches, installation files, and fixes for Winshuttle products will no longer be available at the Winshuttle Downloads page after the migration is complete.

Once the migration is complete, all software downloads, patches, and fixes will be distributed via the Precisely Data Experience.

Please review the PDX User Guide from our knowledge base for more information.

For any issues or questions regarding access to your Precisely products, please reach out to Precisely Support. Additional information regarding support can be found here:

Winshuttle customers will continue to receive keys for software products via emails from the Global Fulfilment Team until further notice.

If for any reason you need to obtain a license key for a previously ordered product, please log a case within the Customer or Partner Community.

Depending on the product, installation guides and release notes may be part of the product download. Additional instructions and notes can be found within the Customer or Partner Community, under Find Support by Product

Information on new product releases will be made available within the Knowledge Communities (online forums) via support.precisely.com. Here’s what you should know to get started:

  • Log in using your Precisely user account
  • Subscribe to product announcements for each product you’re interested in. Each time a new release becomes available, you’ll receive a notification.
  • Then, navigate to the Precisely Data Experience to download the new release