FAQ: CEDAR CX Technologies Partners

CEDAR CX Technologies will be migrated to the existing Precisely Salesforce environment. As part of this migration, all partners will move to a unified Precisely Partner Community Portal.

Your Precisely user account is the email address you use to access the Precisely.com web apps: Partner Community (partners only), Precisely Ideas or Knowledge Communities.

Please contact your assigned technical account manager (TAM) or Support at support@precisely.com and we’ll arrange for the Channel Partner Ops team to create your Precisely user account. This gives you access to the Partner Community (partners only), Precisely Ideas, and Precisely Knowledge Communities.

Update your case details and view your case list from the Partner Portal, under My Support Cases.

Before creating your next case, please review the Case Creation Guidelines for an overview of how to navigate the Precisely Knowledge Base, and a guide on the information required to create a case.

To create a new case from the Partner Portal, navigate to Create New Case.

All case numbers going forward will have a new format: PRE-XXXXXXXX.

The Partner Portal gives you visibility only into the cases that you’ve raised on behalf of your customers.

As a partner, we also consider you a Precisely customer. We’ve prepared more detailed FAQs about changes customers can expect from our migration, and invite you to explore the following:

Please send an email to Channel Partner Ops.