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Precisely Blog omnichannel communications

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omnichannel communications

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Blog > omnichannel communications

Top 3 Challenges and Solutions for Utility Service Providers

Top 3 Challenges and Solutions for Utility Service Providers

Precisely attended and talked at UK’s Future of Utilities Smart Energy and Water events in the first quarter of 2022. Utility service providers and leaders from across the UK’s energy and water...

Authors Photo Gaston Hummel | Customer Engagement | April 5, 2022
Top 6 Critical Capabilities for Your Digital Archive

Top 6 Critical Capabilities for Your Digital Archive

68% of marketing leaders say their company competes on customer experience (CX) and 67% of consumers say they will switch brands after a bad experience. One of the many challenges in CX is ensuring...

Authors Photo Gaston Hummel | Customer Engagement | March 16, 2022
Typing on a tablet.

Introducing Business Agility and Governance to Your Customer Communications

Many communications exchanged with customers must comply with strict regulations.  At the same time Customer eXperience (CX) is critical for customer retention.  67% of customers will switch brands...

Authors Photo Gaston Hummel | Customer Engagement | February 8, 2022
Leverage an Omnichannel Communications Archive for Better Customer Service

Leverage an Omnichannel Communications Archive for Better Customer Service

Decades ago, document management was largely about recordkeeping. Microfiche was a popular technology for large companies that needed to store large volumes of documents for long periods of time....

Authors Photo Precisely Editor | Customer Engagement | January 31, 2022
Best of 2021: Top 10 Customer Engagement Solutions

Best of 2021: Top 10 Customer Engagement Solutions Blog Posts

By connecting with customers when, where and how they desire, using personalized and data-driven insights, businesses are creating the game-changing experiences that customers demand. 2021 brought...

Authors Photo Precisely Editor | Customer Engagement | December 14, 2021
Omnichannel Archiving Best Practices and Pitfalls

Omnichannel Archiving Best Practices and Pitfalls

Communications related to legally binding transactions have traditionally been in print or PDF formats and archived in these formats too. The shift to online business has led to customers demanding...

Authors Photo Gaston Hummel | Customer Engagement | December 14, 2021
Creating an Omnichannel Customer Experience in the Telco Industry

Creating an Omnichannel Customer Experience in the Telco Industry

Over the past decade, there has been a great deal of talk about the importance of an omnichannel experience. For many, that term is most familiar in the context of retail businesses that incorporate...

Authors Photo Elizabeth Connors | Customer Engagement | September 13, 2021
Ensure Consistent Omnichannel Customer Communication with the Right Tools

Ensure Consistent Omnichannel Customer Communication with the Right Tools

The stakes have never been higher. In today’s business environment, companies must deliver a consistent and personalized omnichannel communication experience for their customers. Innovators like...

Authors Photo Elizabeth Connors | Customer Engagement | March 22, 2021
Personalized, Seamless, and Omnichannel Communication - It's What Consumers Want

Personalized, Seamless, and Omnichannel Communication: It’s What Consumers Want

Today’s customer engagement must be omnichannel, personalized, and seamless. For marketers, customer experience, and customer service professionals, that represents a significant challenge. How...

Authors Photo Precisely Editor | Customer Engagement | October 14, 2020

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