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Blog > Customer Experience

5 Benefits for Implementing An Integrated Customer Engagement Platform

5 Benefits for Implementing An Integrated Customer Engagement Platform

Digital customer experiences have become more important since early 2021, when disruptions caused by the COVID pandemic prompted consumers to go beyond their habitual brick-and-mortar interactions...

Authors Photo Precisely Editor | Customer Engagement | September 22, 2022
3 Steps to Increase Insurance Claims Satisfaction

3 Steps to Increase Insurance Claims Satisfaction

For some time now, CX has been rising in visibility and importance. That development began well before COVID, but it has accelerated dramatically since the pandemic. Back in 2015, Forrester Research...

Authors Photo Precisely Editor | Customer Engagement | August 11, 2022
Top Things to Consider When Choosing a Customer Communications Management Solution

Top Things to Consider When Choosing a Customer Communications Management Solution

Providing a first-class customer experience (CX) is no easy undertaking. It starts with building and maintaining a culture of service, but in today’s world, that can be especially challenging. The...

Authors Photo Precisely Editor | Customer Engagement | June 24, 2022
Top 3 Challenges and Solutions for Utility Service Providers

Top 3 Challenges and Solutions for Utility Service Providers

Precisely attended and talked at UK’s Future of Utilities Smart Energy and Water events in the first quarter of 2022. Utility service providers and leaders from across the UK’s energy and water...

Authors Photo Gaston Hummel | Customer Engagement | April 5, 2022
Top 6 Critical Capabilities for Your Digital Archive

Top 6 Critical Capabilities for Your Digital Archive

68% of marketing leaders say their company competes on customer experience (CX) and 67% of consumers say they will switch brands after a bad experience. One of the many challenges in CX is ensuring...

Authors Photo Gaston Hummel | Customer Engagement | March 16, 2022
Typing on a tablet.

Introducing Business Agility and Governance to Your Customer Communications

Many communications exchanged with customers must comply with strict regulations.  At the same time Customer eXperience (CX) is critical for customer retention.  67% of customers will switch brands...

Authors Photo Gaston Hummel | Customer Engagement | February 8, 2022
Best of 2021: Top 10 Customer Engagement Solutions

Best of 2021: Top 10 Customer Engagement Solutions Blog Posts

By connecting with customers when, where and how they desire, using personalized and data-driven insights, businesses are creating the game-changing experiences that customers demand. 2021 brought...

Authors Photo Precisely Editor | Customer Engagement | December 14, 2021
Provide a Better Customer Experience with Personalized, Interactive Video

Provide a Better Customer Experience with Personalized, Interactive Video

Video has proven to be the single most engaging form of online content available. SingleGrain reports that 93% of marketers use video marketing. According to Hubspot, 54% of people want marketers...

Authors Photo Precisely Editor | Customer Engagement | September 27, 2021
Creating an Omnichannel Customer Experience in the Telco Industry

Creating an Omnichannel Customer Experience in the Telco Industry

Over the past decade, there has been a great deal of talk about the importance of an omnichannel experience. For many, that term is most familiar in the context of retail businesses that incorporate...

Authors Photo Precisely Editor | Customer Engagement | September 13, 2021
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