According to Gartner’s marketing leaders survey, over 80% of organizations expect to compete on Customer Experience (CX), yet only 50% of organizations say they can track the financial impact of CX...
Key Takeaways Legacy CCM systems are damaging to customer satisfaction and employee productivity and are no longer sustainable. Boost employee morale and customer loyalty with a unified customer...
For financial services companies, success hinges on consistently meeting customer expectations. Trust plays a pivotal role in client satisfaction and long-term loyalty. Consistency and accuracy in...
Intensive digitization and the rise of artificial intelligence (AI), an uncertain economic climate, and evolving consumer expectations mean that delivering an outstanding customer experience (CX) is...
Data drives innovation. Throughout our Trust ‘23 summit, Precisely has demonstrated just how critical data integrity is for surviving and thriving in today’s hyper-competitive business...
The stakes have never been higher. In today’s business environment, companies must deliver a consistent and personalized omnichannel communication experience for their customers. Innovators like...
Digital customer experiences have become more important since early 2021, when disruptions caused by the COVID pandemic prompted consumers to go beyond their habitual brick-and-mortar interactions...
For some time now, CX has been rising in visibility and importance. That development began well before COVID, but it has accelerated dramatically since the pandemic. Back in 2015, Forrester Research...
Providing a first-class customer experience (CX) is no easy undertaking. It starts with building and maintaining a culture of service, but in today’s world, that can be especially challenging. The...
