Solution Sheet

EngageOne™ RapidCX – Overview

Organizations in regulated industries face constant pressure to modernize communications while meeting strict compliance requirements. Outdated systems, manual approvals, and fragmented processes increase costs, slow down launches, and create inconsistent customer experiences.

EngageOne™ RapidCX uses AI agents to simplify communication management from creation to delivery. The platform unifies the entire customer communications lifecycle, helping teams work faster, maintain compliance, and deliver consistent, personalized experiences across every channel.

Unlock Immediate Business Value

• Save millions in change costs – Reduce the cost of simple updates by up to $11.6M annually, enabling business users to complete 75% of updates.
• Accelerate time to market – Cut content change cycles from as much as 140 days to 1–3 days, bringing products and offers to market 40x faster.
• Stay compliant and audit ready – Maintain one record of all approvals and updates, with secure archiving and retrieval across millions of communications each year.
• Act smarter and faster with AI agents – Speed template migration by up to 60%, automatically flag tone and compliance issues, rewrite legacy content to current standards, and find approved content instantly.
• Triple customer engagement – Interactive video and personalized digital experiences drive 3x higher response rates.

Find out what EngageOne™ RapidCX, the leading Integrated Customer Engagement Platform can do for your organization.