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Customer Story

Tegel Foods Ltd

For the birds: Assure iTERA HA helps ensure Tegel Foods’ poultry supply chain runs smoothly

As a poultry supplier in New Zealand, Australia, Fiji and Samoa, Tegel Foods Ltd runs a round-the-clock system to ensure timely delivery of fresh, chilled and frozen poultry products to its customers.

Tegel uses Movex from Infor as its Enterprise Resource Planning (ERP) system, the foundation of its financial, production, logistics and sales & marketing operations, with more than 600 users. Failure to keep the supply chain running could result in considerable financial loss.

“Our operations run 24/7 to keep up with local and international demands and even short periods of downtime can have a huge impact on our business,” claims Neil Illsley, Infrastructure Manager at Tegel Foods.

“If we are unable to replenish supplies to the feed-mill in time, we can run out of feed for the birds. They then do not meet the weight targets we have for them and we don’t meet our customers’ expectations,” explains Illsley.

“Movex controls the distribution system so when it is unavailable no processed goods can be shipped. So the more time the system is up the better our distribution system performs. And the shorter the downtime (whether planned or not) the less time staff need to spend catching up on orders and supplies,” Illsley concludes.

SASIT, Tegel Food’s IT facilities management provider, manages its IBM Power Systems server and associated storage. Because of its mission-critical ERP system, Tegel required a high availability solution to ensure it is protected in case of a disaster. At the same time it also needed to minimise planned downtime such as during infrastructure upgrades and while performing role swap tests.

Precisely’s Assure iTERA HA was chosen for Tegel by its facilities management provider, SASIT, after it evaluated an IBM solution as well as a New Zealand homegrown solution. Tegel was very comfortable with the recommended solution as they have been a Precisely customer since 2000.