Customer story

Krispy Kreme Doughnuts

Krispy Kreme has a high level of confidence in Assure iTERA HA

The key to Krispy Kreme Doughnut’s brand building effort is their ability to serve hot, fresh doughnuts at convenient outlets any time of the day.

To ensure that customers get the freshest baked goods possible Krispy Kreme maintains a complex supply chain that is managed with sophisticated technology. 100 percent system reliability is required for these core systems. An interruption in system availability could have a seriously negative impact on Krispy Kreme.

Krispy Kreme’s Manager of System i Technology, Grieg Radford, decided to implement Assure iTERA HA from Precisely based on advice given to him by friends who were familiar with the product. Technicians at Precisely’s development and training facility in Salt Lake City, Utah, helped install the product on Krispy Kreme’s production IBM i server, and remotely on a backup system. “The installation procedure is very straightforward because all you really have to do is provide access to your system and they handle it for you,” says Radford.