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Customer Story


Assure MIMIX HA ensures 24/7 real-time delivery of information to PermataBank customers

As a major provider of finance and banking services, PermataBank must ensure the highest levels of customer service through a variety of delivery channels including ATMs, internet banking, mobile banking and teller services. Any interruption would mean serious damage to the bank’s reputation. PermataBank required an industry-proven high availability solution to protect the real-time delivery of banking information to its employees and customers at anytime of the day or night.

To retain existing customers and attract new accounts, PermataBank must compete with other major players in the banking industry. Information technology now plays an essential role in terms of security and data protection, with customers not only seeking services provided by multiple delivery channels
such as mobile banking, Internet banking and ATMs, but also to fulfill their financial needs in a fast, easy and secure manner.

As the company commits to focusing on small and medium sized businesses, retail, and corporate segments, PermataBank must rely on real-time information to support all of its banking transactions.

IT banking operations are very complicated and must be supported by a safe and reliable system; a highly available system would protect all critical data and transactions, even if a data center, hard drive or network is down,” said Y. B. Hariantono, IT Group Head, PermataBank.

PermataBank began to search for a proven high availability (HA) solution to meet its rigorous requirements.

To support and protect its IT banking system, PermataBank chose Assure MIMIX HA from Precisely. With a close, collaborative relationship with IBM, Precisely products are continuously optimized for the IBM i platform. In addition, Precisely is used by banks and financial institutions worldwide to protect their vital applications and data.