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Customer Story

At Carestream, Precisely Automate is the Right Prescription for Enhancing SAP Productivity

Carestream is a healthcare technology manufacturer and service provider with a presence in 170 countries around the world. An industry leader for more than 100 years, the company offers thousands of healthcare solutions including RIS/PACS, enterprise workflow, cloud-based services, and more. Carestream global headquarters are located in Rochester, New York, with more than 7,000 employees worldwide. In 2011 alone, the company generated approximately $2.4 billion in revenue.

Carestream relies on SAP to manage a wide range of day-to-day functions across the enterprise, from finance to HR to supply chain logistics. For years, however, the company depended on ABAP programmers to manage changes to master data processes in SAP, using HP QuickTest to fill in the occasional gap. “As we prepared to migrate to ECC 6.0, we saw a great opportunity to move away from our dependence on ABAP,” says Mary Farmer, Supervisor for Applications and Technical Solutions at Carestream. “We were ready to take a more flexible, user-friendly approach to managing SAP master data.”

As the company moved forward with its ERP upgrade, other factors emerged to create a more urgent need for an ABAP alternative. “In the middle of our migration, we brought a subsidiary into our SAP landscape, and they had been using a different ERP system,” Farmer explains. “We quickly realized that business users at the subsidiary were unable to manage large-scale changes, because there was no easy way to coordinate data between SAP and their legacy system.” Additionally, Carestream’s data steward team was struggling with massive churn associated with master data material, pricing creation, and maintenance processing.

“We no longer require two months to make a small change in SAP. That makes us more agile as an enterprise—which adds to our competitive advantage.”
— Mary Farmer, Supervisor, Applications and Technical Solutions, Carestream Health

The conclusion was clear: Carestream needed a framework that would empower business users to manage master data across dynamic and variable environments. “Users at our new subsidiary needed to make multiple changes to materials and pricing across multiple records, and they needed to apply those changes across both SAP and the legacy ERP system,” says Farmer. “It was a complex problem with far-reaching implications for the business, and we wanted to resolve the issue as quickly as possible.”

When Farmer and her team began searching for an ABAP alternative, the Precisely Automate platforms quickly emerged as the solution to beat. “Quite frankly, there was no real competition,” she says. “As a mature enterprise, we always go for the best of-breed app. We expect solutions to deliver a full feature set, sophisticated auditing capabilities, and all-around rigor. Precisely Automate met and exceeded our standards and expectations, and nothing else came close.”

Read more about how Carestream uploaded 1.7 million records to SAP in less than a year and retired 100+ ABAP programs in SAP and eliminated external support provider.