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Blog > Customer Engagement

Retain Customers with Faster, Friendlier Claims - 4 Strategies for Insurers_

Retain Customers with Faster, Friendlier Claims: 4 Strategies for Insurers

Key Takeaways: In the insurance industry, customer satisfaction has a direct impact on your bottom line. Efficient claims processing and transparent communications are key to customer satisfaction....

Authors Photo Rachel Galvez | Customer Engagement | October 28, 2024
How AI is Shaping Customer Communications - Insights from Engage CTO, Allan Christian

How AI is Shaping Customer Communications: Insights from Engage CTO, Allan Christian

At Trust ’24, we had the opportunity to sit down with Allan Christian, CTO of Precisely Engage, to discuss how AI is transforming customer communications and what the future holds for this...

Allan Christian | Customer Engagement | October 16, 2024
Why Legacy CCM Systems Are Costing You Customers and Employees

Why Legacy CCM Systems Are Costing You Customers and Employees

Key Takeaways Legacy CCM systems are damaging to customer satisfaction and employee productivity and are no longer sustainable. Boost employee morale and customer loyalty with a unified customer...

Authors Photo Rachel Galvez | Customer Engagement | August 12, 2024
Customer Relationship Management vs. Customer Communications Management - Differences and Synergies

Customer Relationship Management vs. Customer Communications Management: Differences and Synergies

Key Takeaways: Adopting both CCM and CRM platforms can significantly enhance your customer experience through personalized communications, automated workflows, and consistent messaging across...

Authors Photo Rachel Galvez | Customer Engagement | June 19, 2024
How to Accelerate Digital Adoption and Reduce Costs with Better Customer Communications

How to Accelerate Digital Adoption and Reduce Costs with Better Customer Communications

Key Takeaways: Enhance your customer digital adoption strategy through automation, personalization, and omnichannel consistency that exceeds expectations and fosters trust and loyalty. Drive...

Authors Photo Rachel Galvez | Customer Engagement | May 6, 2024
Revolutionizing Insurance - Optimize Your Claims Process to Drive Customer Satisfaction and Retention

Revolutionizing Insurance: Optimize Your Claims Process to Drive Customer Satisfaction and Retention

Key Takeaways: Insurers provide better customer experiences with claims processes that are simple, fast, empathetic, and deliver proactive communication throughout. Use an integrated customer...

Authors Photo Rachel Galvez | Customer Engagement | April 29, 2024
P&C Insurance - Optimize Your Onboarding Experience

P&C Insurance: Optimize Your Onboarding Experience

First impressions are important when onboarding new P&C policyholders. A new customer’s experience with your company might well have started with an independent agent or broker, but once the...

Authors Photo Precisely Editor | Customer Engagement | February 20, 2024
Unified Customer Experience: A Guide for Financial Service

Unified Customer Experience: A Guide for Financial Service

For financial services companies, success hinges on consistently meeting customer expectations. Trust plays a pivotal role in client satisfaction and long-term loyalty. Consistency and accuracy in...

Authors Photo Precisely Editor | Customer Engagement | February 15, 2024
Customer Engagement Trends for 2024

Customer Engagement Trends for 2024

Intensive digitization and the rise of artificial intelligence (AI), an uncertain economic climate, and evolving consumer expectations mean that delivering an outstanding customer experience (CX) is...

Authors Photo Rachel Galvez | Customer Engagement | January 22, 2024
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