MFX Support LifeCycle Schedule

 

MFX Support LifeCycle Schedule provides advanced notification of planned changes in product support. This information helps customers and partners with product planning and information technology decisions.

By default, Syncsort provides full support for any MFX release for a minimum of three years from GA of the release. Full support includes software maintenance updates, content updates, software fixes, knowledge base support and access to Syncsort support engineers per terms of the license agreement. A notice of support discontinuance (“End of Full Support”) will be published for an MFX product release at least 12 months prior to the effective date.

Beyond the timeframe of full support, Syncsort continues to provide extended support until five years after GA of a release. The extended support includes access to Syncsort support engineers per terms of the license agreement, access to already existing software updates/fixes and knowledge base support, but can exclude new software maintenance and content updates. The investigation by Syncsort into new issues is limited and will not include any development. Any support requests for MFX releases beyond their extended support dates are handled on a case by case basis by Syncsort support engineers.

Product support extensions, designed to allow migration to the current release to be completed, may be available for an additional fee. For additional information on product technical support extensions beyond the Extended Support period, contact your Syncsort representative.

End-of-Support for MFX Product Releases

MFX for z/OS

Current Release: 3.1                                                                    GA Date: July 2018

MFX for z/OS Release End of Full Support End of Extended Support
1.2 and prior June 1, 2013 June 1, 2013
1.3 June 1, 2013 June 1, 2015
1.4 January 31, 2017 June 1, 2017
2.1 TBD TBD

 

MFX for z/VSE

Current Release: 3.7                                                                      GA Date: July 2009

MFX for z/VSE Release End of Full Support End of Extended Support
3.5 and prior June 1, 2013 June 1, 2013
3.6 June 1, 2013 June 1, 2015
3.7 TBD TBD

 

MFX for CMS

Current Release: 6.5                                                                       GA Date: November 2005

MFX for CMS Release End of Full Support End of Extended Support
6.4 June 1, 2013 June 1, 2013
6.5 TBD TBD

 

MFX PipeSort

Current Release: 2.1                                                                        GA Date: November 2014

MFX PipeSort Release End of Full Support End of Extended Support
1.1 and prior June 1, 2013 June 1, 2013
1.3 June 1, 2013 June 1, 2015
1.4 January 31, 2017 June 1, 2017
2.1 TBD TBD

 

MFX PROCSort

Current Release for SAS v9.2 (and prior versions of SAS): 2.3                   GA Date: June 2004
Current Release for SAS v9.3: 2.4                                                      GA Date: June 2012

MFX PROCSort Release End of Full Support End of Extended Support
2.2 and prior June 1, 2013 June 1, 2013
2.3 TBD TBD
2.4 TBD TBD
The following products will no longer be supported as of June 1, 2013:
 

  • SyncSort MVS
  • Visual SyncSort for OS390
  • Visual SyncSort for z/OS
  • Online – SyncSort (for MVS)
  • Online – SyncSort (for VSE)
  • Online – SyncSort (for CMS)
  • SyncSort/COBOL Accelerator