Top 6 Critical Capabilities for Your Digital Archive
68% of marketing leaders say their company competes on CX. Today’s omnichannel world presents CX challenges and opportunities for delivering the best service to customers with questions about their communications.
- How well equipped is your call center to help customers calling with questions about their communications?
- Do they have easy access to view any communication, “as delivered”, irrespective of channel or do they need to switch between systems to access copies of communications for each channel?
- Are archived communications augmented with delivery and engagement data to remediate delivery failures and better serve customers?
In this on-demand webinar we’ll explore six critical capabilities your digital archive needs to deliver the best CX, cost savings and regulatory compliance in today’s world of omnichannel communications.