Webinar

Fireside Chat |Taking the Complexity Out of the Member Experience featuring Blue Shield of California

Insurance is an extremely personal and sensitive matter. 80% of the population struggles to understand their policy wording, and this lack of understanding leads to a 30% rejection of claims – which can have a big impact on your bottom line, causing customer churn and wasted resources.

In this on-demand chat we’ll talk about:

  • The challenges insurers face in engaging with members in the right places
  • How digital tools like interactive video and chatbots can help provide a better consumer experience and what to look for when choosing them
  • Why a personalized journey is so important to engage and maintain customers
  • The impact of providing a more clear and interactive end-to-end experience
Fireside Chat with Blue Shield of California

Your information will be processed in accordance with our Global Privacy Notice

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.