Connecting the Dots: How to create a cohesive customer communications strategy

This webinar focuses on the new customer communications landscape. More customer interactions with retailers and brands are being conducted digitally (and many are automated using an array of new tech), with the pandemic accelerating the need and desire for such connections. This webinar looks at the newly established online communications channels and how retailers are using them (and the reason for their rise to prominence). It will also delve into the general state of online CX in retail, and where CX leaders are focusing their attention this year and the months ahead.

The webinar will shine a light on best practice, convey some exclusive CX research, and discuss some of the best solutions for improving CX in this new landscape.