Solution Sheet

EngageOne™ Communicate: Video

Evolve to video that interacts

Customer experience matters more than ever. In recent research conducted by Precisely and the CMO Council, customers demanded seamless, omnichannel, personalized experiences on their device of choice. Today, there’s a highly compelling way to reach your customers and captivate them through interactive, data-driven, real-time video experiences.

EngageOne™ Communicate puts your customers in control.  They’ll interact with relevant, engaging personalized content and navigate their own video journeys. Best-next-actions generated by their in-video interaction will enrich their experiences and dynamically inform the engagement that follows. Using video with EngageOne™ Communicate, clients have successfully increased ROI, retention and customer engagement.

Add impact where it counts.  Personalized, interactive and seamless, video helps to:

  • Drive sales volume and velocity
  • Increase customer satisfaction and service
  • Anticipate customer needs
  • Acquire, grow and retain customers
  • Improve your bottom line

Grow your sales, not your salesforce
Interact live, with personalized one-to-one engagement.  Combining cost-effective scalability with rich, interactive personalization, EngageOne™ Communicate can act just like your top salesperson. It addresses customer and prospect needs, delivers automated lead-qualification and lets your salesforce focus on your best prospects. You can shorten sales cycles, expand cross-sell and upsell, and achieve more with existing resources.

Re-imagine customer service

With video, you can simplify the complex, by explaining everything from insurance policies to billing statements in easy to-understand ways. Captivate and inspire clients, customers, prospects and employees, replicating your best service conversations and anticipating questions before they’re asked.  Armed with the most accurate real-time information, you can automatically present best-next-action recommendations.

Educate, inform and inspire

Whether you’re looking to reach dozens of clients or millions of prospects, EngageOne™ Communicate delivers engagement levels much greater than standard videos. Viewers can interact, selecting the specific topics that interest them. Personalized content driven by customer data responds to viewer preferences in real time, explaining bills and statements, highlighting special offers, onboarding new customers and more.

Download this solution sheet to learn how EngageOne™ Communicate Video puts your customers in control with video that interacts.