Process Automation – The benefits and realities for shared service centers

Read this eBook to learn more about Process Automation and the benefits and realities for shared service centers Research into shared service center managers using ERP platforms.

Who should read this report?

If you manage a shared service center for finance and accounting, customer services or HR and are considering introducing automation tools into your organisation, we think you’ll find the results of our survey helpful.

Our research shows that the automation journey is already underway for many, while others are considering where to start. No matter where you are along this path, this report is a resource for discovering the business processes that shared service center managers are prioritising for automation, and where they have got to so far.

The report also considers the many benefits of automation in the shared services center environment and how to ensure initiatives are a success.

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About the report

For the purposes of this research, we worked with market research firm, Sapio to survey owners, directors, C-level executives and managers at companies with 1,000 or more employees, operating shared services centres in the UK & Ireland. 61% of survey respondents work for businesses with 1,001-5,000 employees, while 39% work for businesses with more than 5,000 employees. 62% of survey respondents are shared services centre managers, 19% are directors, 12% are C-level executives and 7% are business owners.

Why we conducted this research

Precisely Automate helps companies who run their business on SAP to digitise and streamline their operations. We were keen to find out the status of shared services centres’ automation journeys, driven by process and cost efficiency targets. We wanted to understand what manual processes shared service centres have begun automating and their future automation plans.
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