Guide to Mainframe and IBM i Configuration Items in ServiceNow®

Read this eBook to learn about the configuration items (CIs) you will want to capture and populate in your CMDB to easily integrate your mainframe and IBM i systems into your ServiceNow ITOM platform for a comprehensive view of all your IT resources.

Digital Transformation and IT Operations Management with ServiceNow

Digital transformation has spread to virtually every industry and country around the world, with spending on related technologies and services expected to top $2.3 trillion globally by 2023 (IDC). As a result, IT infrastructure has exploded in breadth and complexity, and organizations are highly dependent on that infrastructure to keep business up and running.

The criticality of IT infrastructure to the business, the need to ensure its security, and the cost associated with deploying and maintaining it, have driven many enterprises and government agencies to invest in IT operations management (ITOM) solutions. These solutions enable organizations to get better visibility into their infrastructure and services in order to maximize operational agility and ensure high service availability, security and compliance for the business.

ServiceNow is an industry leader in IT Workflow solutions, including ITOM, with a suite of applications that include discovery, event management, orchestration, operational intelligence, service mapping and cloud management. At the heart of all these applications is the ServiceNow Configuration Management Database (CMDB).