Guide to Mainframe and IBM i Configuration Items in ServiceNow®
Digital Transformation and IT Operations Management with ServiceNow
Digital transformation has spread to virtually every industry and country around the world, with spending on related technologies and services expected to top $2.3 trillion globally by 2023 (IDC). As a result, IT infrastructure has exploded in breadth and complexity, and organizations are highly dependent on that infrastructure to keep business up and running.
The criticality of IT infrastructure to the business, the need to ensure its security, and the cost associated with deploying and maintaining it, have driven many enterprises and government agencies to invest in IT operations management (ITOM) solutions. These solutions enable organizations to get better visibility into their infrastructure and services in order to maximize operational agility and ensure high service availability, security and compliance for the business.
ServiceNow is an industry leader in IT Workflow solutions, including ITOM, with a suite of applications that include discovery, event management, orchestration, operational intelligence, service mapping and cloud management. At the heart of all these applications is the ServiceNow Configuration Management Database (CMDB).
Think about all the components – servers, routers, switches, desktops, and many more – that make up the far-reaching and complex IT infrastructures
that have rapidly evolved as a result of digital transformation. Each one serves a purpose in supporting your business and requires some degree of visibility
and management. Not only are these components important, but they, in turn, have subcomponents – and these can also be important to see and manage.
This is where configuration management comes in. ITIL defines configuration management as:
The process responsible for ensuring that assets required to deliver services are properly controlled, and that accurate and reliable information about those assets is available when and where it is needed. This information includes details of how the assets have been configured and the relationships between them.
Download our new guide to learn about the configuration items you will want to capture and populate in your CMDB and how Precisely Ironstream can help you do it quickly and accurately.