Ebook

EngageOne Customer Engagement Solutions

Meet your clients at their moment of need. Transform your customer journeys in creative, compelling, practical ways – with EngageOne Customer Engagement Solutions. Today’s customers are in the driver’s seat. Companies that can deliver satisfying, personalized experiences – no matter how, where or when the customer chooses to interact – can win lasting loyalty and accelerate business growth.

You need to take action It takes agile, innovative engagement to deliver the experiences customers crave. And it’s essential.

What is Precisely EngageOne Customer Engagement Solutions?

By connecting with customers when, where and how they desire, using personalized and data-driven insights, businesses are creating the game-changing experiences that customers demand.  EngageOne Customer Engagement solutions from Precisely architects a leading range of products, which, backed by our services and know-how, enables your enterprise to make better decisions.  Create seamless, personalized and omnichannel communications on any medium, anytime.

EngageOne products sit in the following families:

  • Communicate: Connect with customers across every touchpoint using personalized video, SMS, email and chatbot solutions.
  • Digital Self-Service: Help customers help themselves with instant access to customer documents and interactive billing.
  • Compose: Create and manage personalized communications across customer’s preferred channels in batch or real-time.

“87 percent of customers feel it’s important for a company to be omnichannel. Of those, 28 percent report that it’s critically important.” –“Critical Channels of Choice” — CMO Council

Grow your sales, not your salesforce 
Interact with the same feel as live, one-to-one engagement. Combining cost-effective scalability with rich, interactive personalization, EngageOne Video can act just like your top salesperson. It addresses customer and prospect needs, delivers automated lead-qualification and lets your salesforce focus on your best
prospects. You can shorten sales cycles, expand cross-sell and upsell, and achieve more with existing resources.

Re-imagine customer service
With EngageOne Video, you can explain everything from insurance policies to billing statements in easy-to-understand ways.  Captivate and inspire clients, customers, prospects and employees, replicating your best service conversations and anticipating questions before they’re asked. Armed with the most accurate real-time information, you can automatically present best-next-action recommendations.

Educate, inform and inspire
Whether you’re looking to reach dozens of clients or millions of prospects, EngageOne Video delivers engagement levels much greater than standard videos. Viewers can interact, selecting the specific topics that interest them.  Personalized content driven by customer data responds to viewer preferences in real time,
explaining bills and statements, highlighting special offers, onboarding new customers and more.

 

ebook: EngageOne Customer Engagement Solutions