Customer Story

IT Operational Efficiency Achieved with Ironstream

Mainframe IT and business IT both get Big Data benefits and IT Operational Efficiency

Organizations constantly look to extract more value from the operational data generated within their IT infrastructure, and to analyze that information to determine how their systems and applications are performing.

A primary source of operational intelligence for IBM z/OS mainframe users lies in the SMF (System Management Facility) records. These are recorded for just about every event and activity on the system. In order to extract such valuable information, organizations typically are saddled with the time-consuming manual processes of offloading the data, extracting the relevant records and fields, and then transforming the remaining subset with expensive
tools like SAS.

Even then, essential questions remain unanswered, such as: What is happening now? Is what is happening now different than what was happening this same time last week or the same time one month ago? Can I predict or even prevent issues from impacting performance or adherence to service level agreements (SLAs)?

This process is then repeated across the multiple LPARs that exist in most organizations, making it even more time consuming and increasingly difficult to get complete visibility across the enterprise.

One major insurance company had been dealing with this challenge in the same way as most other organizations. They were offloading SMF data daily, extracting the required records and fields, then doing post processing using SAS to generate reports on the desired information.

As a possible alternative, however, they were intrigued by the concept of ITOA (IT operations analytics), by which their own data could be empowered to let them better understand and ultimately to improve their operations.  And so they researched the leading ITOA vendors.

They then began to use Splunk® Enterprise for analytics and visualization of critical IT components. But they were still relying on those antiquated, labor-intensive processes to get z/OS SMF data loaded into Splunk Enterprise.  Discussing the problem with Precisely, and seeing a demonstration of Precisely’s Ironstream for Splunk® solution, they quickly realized that Ironstream would enable them to process and forward SMF data to the Splunk Enterprise
analytics platform in real-time, eliminating the manual process.

IT Operational Efficiency Achieved with Ironstream