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Customer Story

Canada Post Delivers Automated Data Loading to SAP® Users

Canada Post is one of the largest postal administrations in the world delivering 37 million pieces of mail each day to more than 31 million Canadians. Headquartered in Ottawa Ontario Canada, the company has 72,000 employees, 24 processing plants, 13.7 million points of call, and 6,000 vehicles. Each year Canada Post delivers 10 billion pieces of mail and earns approximately $6.2 billion. With over 72,000 SAP users, the organization has one of the largest SAP implementation in North America. They began their SAP implementation in 2000 and is currently on SAP version 4.6D with enterprise portals 4.7. Canada Post has implemented the SAP HR, EHS, FI/CO, SCM,CRM, EBP, Event Manager and ESS products.

Like many large SAP installations, Canada Post faced several challenges in loading data into its SAP solution. The first challenge the postal giant faced was that all data loads required their 3rd party IT supplier to develop CATT and/or ABAP scripts for them. This was both time consuming and costly. The second challenge Canada Post faced was the increase in data entry errors caused by manual data entry from Excel spreadsheets into SAP R/3. And the third challenge the company faced was the labour intensive work processes. Canada Post realized that manual data entry of data into SAP was not an effective use of employees’ time.

“We save around $1.9 Million per year in avoided programming, reduced data entry workload costs and Service Level Agreement (SLA) costs. Most importantly, we have given our users a tool that enhances their productivity and the accuracy of the data in our systems.” — Chantal Gauvreau, Business Process Manager, SAP Center of Excellence, Canada Post

Canada Post’s decision to invest in an automated solution came as a result of the number of CATT script requests in Time Management and a project within their Organization Planning function in 2004. The Organizational Planning unit needed to load job evaluation points for over 8,000 job positions into SAP. Each job position had many different job evaluation points and it was estimated that all of the manual data entry required to load this data would take as long as several months work. Time Management was another unit at Canada Post that was also experiencing delays. It generally took the Time Management team 12 to 16 hours each week to unlock employee records by manually entering data from Excel sheets into SAP.

Read more about how this international company improved data quality by eliminating manual data errors.