FAQ: Billing

Yes. In addition to the new layout of the invoice, you will also find a change in our remit address and customer care contact information. If you have any remittance related questions, please call us at + 44(0)118 940 7696 or 855-657-4585 Monday through Friday, major holidays excluded, from 8 a.m. to 9 p.m. GMT (4 a.m. to 5 p.m. EST) or contact us via email at AccountsReceivable@precisely.com

No. The legal entity and company name that you have contracted with remains the same.

Yes. With the change in systems, you have been assigned a new account number. Please be sure to make this change in your system (if applicable) and reference it with any correspondence or communications.

As a default, Precisely delivers invoices electronically through our NetSuite invoicing system. We will continue to deliver invoices to the email, portal or physical address on record. If you would like to update your information, please contact us.

You can contact us at + 44(0)118 940 7696 or 855-657-4585 Monday through Friday, major holidays excluded, from 8 a.m. to 9 p.m. GMT (4 a.m. to 5 p.m. EST) or contact us via email at AccountsReceivable@precisely.com